Frequently Asked Questions
FAQs
Contact
You can contact us on 0345 582 8000 or drop us a line at info@tissino.co.uk. You can find out more on our Contact page.
Our head office is based in Warrington in the North West, UK. However we have teams in various regions of the country and supply all over the UK.
General
Consumer?
Our bathroom products are sold through independent bathroom specialists across the UK and we can direct you to your closest showroom. All of our retailers will understand the technical aspects of the installation and will be able to guide you through your purchase.
Specifier?
If you are someone who specifies bathroom for a project i.e. Architect, Interior Designer etc. we can certainly assist you. We have a team of specialists who will work with you and offer expert advice on room designs and best use of space.
You can locate your closest retail showroom by heading to our Find A Retailer page.
All of the technical specifications and drawings for our products can be found on the relevant product page within the technical information area.
We are transparent with our pricing and you will find the RRP price for every product on the relevant product page.
All of our products contain fitting instructions within the packaging. A copy of these instructions can also be found on this website in the download section of each product page. We would always advise seeking the assistance of a professional where electrical/plumbed in items are concerned.
Even though fitting a bathroom can look like a simple task, we would always recommend seeking professional assistance. Our product range is extensive and features products that we would recommend having professionally fitted, including but not limited to lit mirrors and towel rails which need installing on to the mains electric.
Website
Consumer?
If you are shopping for a new bathroom or bathroom products for your home, you cannot buy on our website as we sell through a network of retailers. You can find your local retailer.
Retail/Trade?
If you are one of our retail or trade customers, you can create a professional account with us online and place orders through the professional portal.
Please contact your sales rep or email us on info@tissino.co.uk if you would like more information.
You can order our latest brochure by heading to the Download Brochure page. Otherwise, if you want to receive a hard copy, please email your request to info@tissino.co.uk and our team will process one to be sent directly to you as soon as possible.
Delivery
With the exception of ‘Customised or Bespoke Products’, all our product offering is held in stock in the UK at our Distribution Centre in Warrington. We deliver to retailers and merchants throughout the UK on a daily basis. Most areas of the England and Wales are covered by our next day delivery services and all other areas reached typically between 2 – 4 days. Orders to be despatched the following day, need to be received before 3pm
Warranty
Our product range is extensive so we recommend looking at our guarantees page in the footer down below. Typically, products have a ten-year guarantee with electrical parts featuring a two-year guarantee.
